You may return most new, unopened items within 30 days of delivery - on return a 10% restocking fee will be applied. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Shipping dates are based in business days only, when esitmateing arrival time- do not include order date, weekends, or holidays as a shipping day; when using UPS or USPS.
Please click here for UPS Terms & Conditions: http://www.ups.com
Please click here for USPS Terms & Conditions: http://www.usps.com
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
When choosing a shipping method for international delivery, please note the following methods do not offer tracking and or insurance:
- First Class International
- Priority Flat Rate Envelopes
With these methods, once it leaves our office, unfortunately Airbrush Action holds no control nor responsibility over the package.
For international orders, we are not responsible for customs charges that vary from country to country.